ATTENTION NYCHA PARKING PERMIT HOLDERS:

 

Please be advised that we are currently experiencing technical difficulties with our phone lines.  If you need immediate assistance, please email us at NYCHAParking@lazparking.com

We will update this alert when the situation has been resolved.

 

For all permit holders in Hope Gardens, Palmetto and Bushwick II, your current permits are valid until July 31st, 2019.

 

Towed/Booted?

  1. I think my vehicle was towed. What should I do?
  2. How can I get my vehicle back?
  3. I am a NYCHA employee, who do I contact about my towed vehicle?
  4. Who pays the towing fee?
  5. How much do the towing companies charge to release a towed vehicle?
  6. Why was my vehicle towed?
  7. My vehicle was erroneously towed, how do I file a complaint?
  8. How do I know if towing is enforced at the lot?
  9. My vehicle was booted, what should I do?
  10. Who pays the booting fee?
  11. How much does the booting company charge to release the boot?
  12. Why was my vehicle booted?
  13. My vehicle was erroneously booted, how do I file a complaint?
  14. How do I know if booting is enforced at the lot?
  1. I think my vehicle was towed. What should I do?

    The Development Property Manager will have a daily report of vehicles that have been towed from the lots at the Development, check with the Property Manager to confirm. Then contact the Development's towing company for more information on how to retrieve your vehicle.

  2. How can I get my vehicle back?

    Contact the towing company for that Development. Towing information is posted on signage around the parking facility.

  3. I am a NYCHA employee, who do I contact about my towed vehicle?

    The Development Property Manager will have this information, as they have to authorize the towing of any employee vehicles.

  4. Who pays the towing fee?

    The vehicle owner is responsible for all towing fees.

  5. How much do the towing companies charge to release a towed vehicle?

    Fees are paid directly to the towing company. The towing fees for release of a towed vehicle are as follow:

    *additional fees may apply in some circumstances

    Fee Description
    $62.50 To stop a tow, after the vehicle is connected to the tow truck until the vehicle is towed off development grounds.
    $125 Towing the vehicle off development grounds and three days of storage
    $15 per day Storage of the vehicle after the first three days. After 30 days of storage the vehicle can be sold for salvage.
  6. Why was my vehicle towed?

    Your vehicle was in violation of our towing policy. Please refer to our policy in the Parking Rules and Regulations page.

  7. My vehicle was erroneously towed, how do I file a complaint?

    Complaints can be made via phone to the NYCHA Parking Services offices. Please see the Contact Us page for further information on how to reach the office.

  8. How do I know if towing is enforced at the lot?

    Towing is enforced at all NYCHA Development parking facilities.

  9. My vehicle was booted, what should I do?

    You can go to nycha.mybootinfo.com or call (844) 859-1073 for information on getting the boot released.

  10. Who pays the booting fee?

    The vehicle owner is responsible for all booting fees.

  11. How much does the booting company charge to release the boot?

    Description Fee
    Boot removal fee: $100.00
    Late boot fee: $25/ per 24 hours up to $500
    Damaged boot fee: $200
    Lost boot fee $500
    Cash/DC/CC convenience fee: up to 3% will be added to bill
  12. Why was my vehicle booted?

    Your vehicle was in violation of our parking policy. Please refer to our policy in the Parking Rules and Regulations page.

  13. My vehicle was erroneously booted, how do I file a complaint?

    All vehicles are checked thoroughly both visually and through the parking permit software prior to a boot getting placed, but if you believe an error was made please send you concern and backup to PO Box 2690 | New York, NY 10108, and we will investigate and respond in writing.

  14. How do I know if booting is enforced at the lot?

    Currently, booting is enforced in all Bronx borough NYCHA Development parking facilities, in addition to towing. We will likely expand to other boroughs in the future.

 

 

Towing Companies Based on Location:

Brooklyn

A-Twin Automotive Experts Corp

514 East 81 Street

Brooklyn, NY 11236

347-702-5774

 

Staten Island

Breen Bros Towing, Inc

566 Industrial Loop W

Staten Island, NY 10309

718-979-9084

 

MANHATTAN

All Boro

1115 East 179th St, Bronx, NY

718-684-2020

 

Bronx

Five Js

809 Zerega Ave, Bronx, NY

718-792-0300

 

Queens

Five Js

62-02 Beach Channel Drive, Queens

718-792-0300

 

“Beginning June 2018, the New York City Housing Authority will introduce a new enforcement service for parking lots at Bronx and Brooklyn developments called “Self-Release Booting.” Although cars may still be towed, this new approach will help NYCHA residents with parking permits by reducing the number of vehicles parked illegally.”